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Payment Failures and Subscription Management
Payment Failures and Subscription Management

How to manage and update your primary and fallback payment methods.

Updated over 2 weeks ago

To ensure uninterrupted service for your Vsble website, it's important to manage your payment methods effectively. Here’s how to update or add a payment method and why having a backup method is crucial.

Steps to Update Your Primary Payment Method:

  1. Navigate to Billing: Go to the billing tab and click on Manage Subscription.

  2. Add New Payment Method: On the next screen, select Add Payment Method. Choose from up to four options available in your country, such as credit/debit cards, PayPal, or direct bank debit.

  3. Set the Default Method: Once added, you can delete the old payment method and set the new one as default.

  4. Automatic Charge: If a payment fails, the system will charge the new default method automatically to reactivate the account.

Tip: Consider adding a backup method like PayPal or direct debit to provide extra security and continuous service.

For further assistance, feel free to contact our support team.

Why Add a Backup Payment Method?

Having an additional payment method helps prevent your website from going offline due to issues like an expired card. While Vsble sends card expiration warnings and offers a 2-week grace period, these reminders may sometimes go unnoticed. Adding a fallback method ensures your website remains active.

To add a backup payment method for your Vsble subscription, follow these steps:

  1. Access Billing: Log in to your Vsble account and navigate to the Billing tab.

  2. Manage Subscription: Click on Manage Subscription to enter the payment settings.

  3. Add Payment Method: Choose Add Payment Method and select from the available options (e.g., credit/debit card, PayPal, direct debit).

  4. Set as Backup: Once added, this new method will act as a fallback.

This ensures your website stays active even if the primary payment fails.

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