Q1: What causes a payment failure?
A: A payment can fail for several reasons. It might be due to insufficient funds, an expired credit card, a change in your billing information, or your bank's fraud prevention systems blocking the transaction. Stripe, our payment provider, attempts the transaction multiple times before marking it as failed.
Q2: What happens when a payment fails?
A: If a payment fails, Stripe will automatically retry the transaction. If these retries also fail, we will send you an email notification about the failed payment. You'll have 2 weeks from the time of notification to update your payment method.
Q3: What happens if I don't update my payment method within 2 weeks?
A: If the payment method is not updated within the 2-week period, your website will become unavailable to the public. After this period, the subscription is auto-cancelled. All progress is saved, but you will have to choose a plan and resubscribe. It is crucial to update your payment information promptly to prevent this.
Q4: How will I know that my payment has failed?
A: We will notify you by email if a payment fails. Please make sure to check your spam or junk mail folders if you haven't received any emails from us, as sometimes they can end up there.
Q5: How can I update my payment method?
A: To update your payment method, log into your Vsble account and go to the billing section. Click on "Manage Subscription," update the card by adding it to the payment method, and then remove the "old" card from the list.
Q6: My website is unavailable. What should I do?
A: If your website has become unavailable due to a failed payment, please update your payment method as described in the previous question. Once the new payment method is processed and the outstanding payment is settled, your website will be republished and available to the public again.
Q7: Can I use a different payment method after a payment failure?
A: Yes, you can use a different payment method. In fact, if a specific payment method continues to result in failures, we recommend trying a different one.
Q8: I have updated my payment method but my website is still unavailable. Why is that?
A: It may take a little while for our systems to process the updated payment and re-publish your website. If your website is still not available after a few hours, please contact our customer support for assistance.
Q9: What can I do to prevent payment failures in the future?
A: To prevent payment failures, ensure you have sufficient funds in your account and your payment information (like card expiry date, billing address, etc.) is up to date. Also, check if your bank has any restrictions or fraud prevention measures that could be blocking the transactions.
Q10: Will I lose any of my website's data because of a payment failure?
A: No, your website's data will not be lost due to a payment failure. All progress is saved. Once the payment issue is resolved and your site is republished, all of your data will still be there.