To connect a domain hosted with Namecheap, start by logging into your Namecheap account. Locate the domain you want to connect and navigate to its DNS settings. Add the required A-Records for both the root domain ("@") and the "www" subdomain. Once done, return to Vsble, enter your domain in the connection field, and click "Connect."
Below is a step-by-step guide for Namecheap.
Click on "Domain List"
Click "Manage" next to the domain you want to connect
On the following screen click on "Advanced DNS"
Click on "Add new record"
Select "A Record" from the dropdown
Add first record with Host "@" and Value "94.130.249.72" - click "Save"
Add second record with Host "www" and Velue "94.130.249.72" - click "Save"
Return to your Vsble account
Go the the Domain & website" section and click on the "Custom domain" tab, scroll down to the third option.
Paste the domain you have edited the DNS for in the domain field without entering the "www" and without empty spaces.
Click "Connect"
Wait until you see "Connected" status, can take 5minutes to 24 hours, depending on your domain provider.
Troubleshooting Domain Connection
If your domain is not working as expected after adding the A records, check the following possible causes:
Old or conflicting DNS records
Make sure there are no CNAME records for "www", as these can override A records and block the connection.
Check if there are any AAAA records for the root domain or "www". These can conflict with the new A records and should be removed.
Look for other A records for the root domain ("@") or "www" that point to a different IP address. These must be deleted or updated to 94.130.249.72.
Incorrect placeholder for the root domain
Different domain providers use different placeholders for the root domain. While many use "@", some require "*", ".", or an empty field.
Check your provider’s documentation or FAQ to ensure you are using the correct placeholder.
2. DNS propagation not yet completed
Changes to DNS settings take time to update globally. This process, called DNS propagation, can take anywhere from a few minutes to 24 hours, depending on your domain provider. If your domain is not connected immediately, wait a few hours and check again.
You can use tools like dnschecker.org to verify if your new A records have been updated.
3. Misconfiguration at your domain provider
If your domain is still not connecting, review your DNS settings directly in your domain provider’s dashboard.
If you are unsure, reset your current DNS records and reconfigure them as described in the setup guide.
If the issue persists, contact your domain provider’s support or reach out to the Vsble team for further assistance.